These Terms & Conditions govern your access to and use of play25. Please read them carefully before registering an account or placing any bets on the platform. By using play25, you agree to be bound by these terms in full.
Key Points
The following cards summarise the most important aspects of the play25 Terms & Conditions. The full legal text is set out in the document below.
You must be at least 18 years of age to register and use play25. By creating an account you confirm that you meet this requirement. play25 reserves the right to request proof of age at any time and to suspend accounts where the age requirement is not met.
All transactions on play25 are denominated in Bangladeshi Taka (BDT). Supported payment methods include bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳500. Withdrawals are processed to the same payment method used for the deposit, subject to identity verification.
All bonuses and promotional offers provided by play25 are subject to specific wagering requirements and time limits. Bonus terms are published alongside each offer. play25 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice.
You are responsible for maintaining the confidentiality of your play25 login credentials. play25 staff will never ask for your password. Any activity conducted through your account while your credentials are in use is your responsibility unless you have notified play25 of a security breach.
Users may not exploit software bugs, use automated bots or scripts, attempt to defraud play25 or other players, open multiple accounts to abuse bonuses, or engage in any activity that constitutes money laundering. Violation of these prohibitions results in immediate account closure and forfeiture of balances.
play25 is committed to responsible gaming. Players may set deposit limits, loss limits, session time reminders, and request self-exclusion at any time through their account dashboard. Responsible gaming tools are free, permanent features available to all registered accounts. Visit our Responsible Gaming page for full details.
Table of Contents
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and play25 ("play25", "we", "us", "our"), the operator of the online gaming platform accessible at play25.bid. These Terms govern your access to and use of the play25 website, mobile site, games, sports betting markets, payment processing services, promotional offers, and all other services provided by play25 (collectively, the "Services").
By accessing the play25 website, registering an account, making a deposit, or placing a bet, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and by any additional rules, policies, and guidelines published on play25 from time to time, including but not limited to the Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific rules that apply to specific products or promotions.
If you do not agree to these Terms in their entirety, you must immediately cease using the play25 platform and close your account if one has already been created. Continued use of the Services constitutes ongoing acceptance of these Terms and any amendments made to them in accordance with Section 13.
You must be at least 18 years of age to register an account and use the Services. play25 operates a strict 18+ policy with no exceptions. By registering, you warrant and represent that you are 18 years of age or older. play25 reserves the right to request documentary proof of age at any time. Where a player is found to be under 18, the account will be immediately closed, all winnings will be voided, and any deposited funds may be returned at play25's discretion following investigation.
Each player is permitted to hold only one registered account on play25. Duplicate accounts — including accounts registered using different names, email addresses, mobile numbers, or payment method details belonging to the same individual — are strictly prohibited. Where duplicate accounts are identified, play25 reserves the right to close all associated accounts and forfeit any balances held therein.
You must provide accurate, complete, and truthful information when registering your play25 account. This includes your full legal name, date of birth, valid mobile number, and any other information requested during the registration process. You are responsible for keeping your registration details up to date. play25 is not liable for any loss or inconvenience arising from inaccurate or outdated account information provided by the player.
play25 is operated for and directed at players based in Bangladesh. It is the player's sole responsibility to ensure that accessing and using the Services is lawful in their jurisdiction. play25 makes no representations as to the legality of its Services in jurisdictions outside Bangladesh. Players accessing play25 from jurisdictions where online gambling is prohibited do so at their own risk and in breach of these Terms.
You are solely responsible for maintaining the confidentiality of your play25 username and password. You must not share your login credentials with any third party. play25 staff will never ask you to provide your password under any circumstances. Any activity carried out through your account while your credentials are in active use is deemed to have been conducted by you, and you accept full responsibility for such activity.
If you suspect that your account has been accessed without your authorisation, you must notify play25 immediately by contacting our support team at [email protected]. play25 will investigate the matter and may temporarily suspend your account pending the outcome of that investigation. play25 accepts no liability for losses incurred as a result of unauthorised account access where the player has failed to take reasonable steps to protect their credentials.
play25 operates a Know Your Customer (KYC) verification process. You may be required to submit identity documents — including a national identification card, passport, or mobile wallet verification — before a withdrawal is processed or where play25 deems verification necessary for compliance purposes. Failure to provide satisfactory documentation within a reasonable time may result in the suspension of withdrawal privileges or account closure.
You may request the closure of your play25 account at any time by contacting support at [email protected]. Upon closure, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to your nominated payment method, subject to completion of any outstanding KYC requirements. Accounts closed for responsible gaming reasons may be subject to a cooling-off period before re-registration is permitted.
All transactions on play25 are conducted in Bangladeshi Taka (BDT). play25 does not charge currency conversion fees. The balance displayed in your account at all times reflects the amount held in BDT. play25 is not responsible for any exchange rate differences applied by your payment provider if your underlying bank or wallet account operates in a different currency.
play25 currently supports the following deposit methods: bKash, Nagad, Rocket (Dutch-Bangla Bank Mobile Banking), and Upay (United Commercial Bank). The minimum deposit amount is ৳500. play25 does not charge deposit fees; however, your payment provider may apply their own transaction charges, for which play25 accepts no responsibility. Deposits are credited to your play25 balance upon confirmation of receipt from the relevant payment provider.
Withdrawal requests are processed to the same payment method and mobile number used for the player's most recent deposit, as a standard anti-fraud measure. The minimum withdrawal amount is ৳500. Withdrawals are typically processed within five (5) minutes of approval, subject to KYC verification being complete and no active investigations or account restrictions being in place. play25 reserves the right to extend processing times where additional verification is required.
play25 reserves the right to request additional identity verification before processing any withdrawal. Where a bonus has been credited to your account, the associated wagering requirements must be met in full before any funds attributable to that bonus can be withdrawn. Attempting to withdraw bonus funds before wagering requirements have been satisfied will result in the bonus and any associated winnings being forfeited.
play25 employs automated and manual fraud detection systems. Where a deposit is identified as fraudulent, disputed, or charged back by the payment provider, play25 reserves the right to void all bets placed using those funds, reverse any associated winnings, and close the account with immediate effect. play25 will cooperate fully with payment providers and relevant authorities in the investigation of suspected fraudulent transactions.
From time to time, play25 may offer bonuses, free bets, cashback offers, reload bonuses, or other promotional incentives to registered players. All such offers are subject to the specific terms and conditions published alongside each promotion. In the event of any conflict between a promotion-specific term and these general Terms, the promotion-specific term shall prevail for that promotion only.
Unless otherwise specified in the promotion terms, bonus funds must be wagered a minimum number of times (the "wagering requirement") before any withdrawal can be made. The applicable wagering multiplier is stated in each offer's terms. Wagering requirements must be completed within the stated validity period; bonus funds that expire before requirements are met will be removed from the account without compensation.
play25 operates a zero-tolerance policy toward bonus abuse. This includes, without limitation: opening multiple accounts to claim the same offer, using low-risk betting strategies designed to meet wagering requirements without genuine play risk, and withdrawing deposit amounts immediately after bonus funds have been credited. Where bonus abuse is suspected, play25 reserves the right to void the bonus, cancel associated winnings, and close the account.
play25 reserves the right to amend the terms of, suspend, or permanently withdraw any promotion at any time and without prior notice. Players who have already opted into a promotion will be governed by the terms in effect at the time of their opt-in, provided those terms have not been fundamentally altered. play25 will make reasonable efforts to notify players of material changes to active promotions.
All sports bets placed on play25 are subject to the specific betting rules published in the sports lobby. Cricket markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals — are governed by event-specific rules that address abandoned matches, Duckworth-Lewis-Stern method applications, and mid-event rule changes. play25's decision on the settlement of any disputed bet is final and binding.
All casino games available on play25 are provided by licensed third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by the rules displayed within the game interface. Random number generator (RNG) games use certified RNG technology. Live dealer games are streamed from professionally operated studios. play25 is not responsible for software or connection interruptions beyond its reasonable control; in such cases, bets will be settled in accordance with the relevant game provider's disconnection policy.
play25 reserves the right to void any bet that has been placed in error, at incorrect odds, or as a result of a system malfunction. Where a bet is voided, the stake will be returned to the player's account balance. play25 will notify affected players of voided bets and the reason for voiding where reasonably practicable.
The following activities are strictly prohibited on play25 and constitute a material breach of these Terms:
play25 reserves the right to immediately suspend or permanently close any account found to be in breach of this section, to void all associated bets and winnings, and to retain account balances pending investigation. play25 will report suspected criminal activity to relevant authorities.
All content on the play25 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software — is the property of play25 or its content and software suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial gaming purposes only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the play25 platform without the prior written consent of play25. Unauthorised use of play25 intellectual property may give rise to a claim for damages and may also constitute a criminal offence.
play25 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering an account and using the Services, you consent to the collection and processing of your personal data as described in that policy. play25 does not sell personal data to third parties. Data is used for account management, transaction processing, fraud prevention, and regulatory compliance purposes only.
play25 employs SSL/TLS encryption for all data transmitted between your device and our servers. Account credentials are stored using industry-standard hashing and salting techniques. Despite these measures, play25 cannot guarantee absolute data security and is not liable for unauthorised access to your data resulting from events beyond its reasonable control.
play25 is committed to providing a safe and responsible gaming environment for all players. The platform offers the following responsible gaming tools, all of which are free and immediately accessible from within your account dashboard:
Players who believe their gambling may be becoming problematic are encouraged to contact play25 support at [email protected] or visit the Responsible Gaming page at /responsible-gaming for detailed guidance, support resources, and access to all responsible gaming tools. play25 is a platform for adults aged 18 and above only.
To the fullest extent permitted by applicable law, play25 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Services, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses, even if play25 has been advised of the possibility of such damages.
play25's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your play25 account in the thirty (30) calendar days immediately preceding the date on which the relevant claim arose.
play25 provides the Services on an "as is" and "as available" basis. play25 makes no warranty, express or implied, that the Services will be uninterrupted, error-free, or free from harmful components. play25 is not responsible for delays or failures in performance resulting from events outside its reasonable control, including acts of God, network outages, payment provider downtime, or government action.
play25 reserves the right, in its sole discretion, to suspend or permanently close any player account at any time, with or without prior notice, if play25 reasonably believes that:
Where an account is closed by play25 for reasons other than a breach of these Terms, any real-money balance (net of any applicable bonus forfeitures) will be returned to the player's nominated payment method following completion of any outstanding verification requirements. Where an account is closed due to a breach, play25 reserves the right to withhold the balance pending investigation and may forfeit it in full where fraud or criminal activity is established.
play25 reserves the right to amend these Terms at any time. Where amendments are material, play25 will provide notice to registered players via the email address or mobile number associated with their account, or by displaying a prominent notice on the play25 website, no less than seven (7) days before the amended Terms take effect. Your continued use of the Services after the effective date of any amendment constitutes your acceptance of the revised Terms.
If you do not agree to the amended Terms, you must cease using the Services and may request account closure in accordance with Section 3.4. The most current version of these Terms is always available on the play25 website at /terms-conditions.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. play25 operates with a commitment to fair and transparent dispute resolution. In the event of a dispute regarding bet settlement, account management, or payment processing, you should contact play25 support in the first instance at [email protected].
play25 will endeavour to resolve all player disputes in good faith and within a reasonable timeframe. play25's decision on matters of bet settlement, account management, and bonus application is final and binding, save where a material error of fact or a clear breach of these Terms can be demonstrated by the player.
If you have any questions about these Terms and Conditions, wish to raise a complaint, or need to contact play25 for any reason, please reach out to our support team using the details below:
These Terms and Conditions were last reviewed and updated in January 2026. play25 recommends that all players review these Terms periodically to remain informed of any changes.
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